Summary of our Privacy Policy
prokoders will never sell your information to someone else for advertising, or make money by showing you other people's ads. This Privacy Policy tells you what information we collect from you, what we do with it, how we use it, and what you can do about it.
Last updated on: 9th Oct 2024.
Privacy Policy
This Privacy Policy statement is made by the Prokoders Group consisting of all the entities listed here (collectively, "Prokoders", "we", "us" or "our").
What Information providers collect and control:
Information that you provide us:
1- Account signup :
When you register for an account to access one of our services, you enter information such as your name, contact number, email address, etc. to complete the account registration process. This information will only be used when resetting your password.
2- Payment processing :
When you purchase something from us, we ask you to provide your name, contact information, and credit card information. We may store your credit card or other payment information in an encrypted format on secure servers. We do not store your actual credit card number.
3- Testimonials :
When you allow us to post testimonials about our products and services on the Websites, we may include your name and other personal information in the testimonial. You have full control over reviewing and approving the testimonial before it is posted.
4- Interactions with Prokoders :
We may record, analyze and use your interactions with us, including email, telephone and chat conversations with our sales and customer support professionals, to improve our interactions with you and other customers.
Information that we collect automatically
1- Information from browsers, devices and servers :
When you visit our websites, we collect information that web browsers, mobile devices and servers make available, and we include this information in our log files to understand more about visitors to our websites.
2- Information from cookies and tracking technologies :
We use temporary and permanent cookies to identify users of our Services and improve user experience. We include unique identifiers in our downloadable products to track product usage.
3- Information from application logs and mobile analytics :
We collect information about your use of our products, services and mobile applications from application logs and internal usage analytics tools, and use it to understand how your usage and needs can improve our products.
Information that we collect from third parties
1- Signups using federated authentication service providers :
You can sign in to Prokoders Services using supported federated authentication service providers such as LinkedIn, Microsoft, and Google. These services will verify your identity and give you the option to share certain personal information with us.
2- Referrals :
When someone refers any of our services to you through any of our referral programs, that person may have provided us with your name, email address and other personal information. We will only use this information for the specific reason for which you were referred.
3- Information from our reselling partners and service providers :
If you contact any of our distributor partners or express interest in one of our products or services, the distributor partner may provide us with your name, email address and other information or if you comment on any review of our products or services.
4- Information from social media sites and other publicly available sources :
When you provide comments or reviews about our products or social media sites through posts, comments and other interactions, we may collect such publicly available information. To improve our products and understand user feedback.
How We Use Your Information We use the information we collect to?
Providing and improving our services:
We use your information to provide the products, services and support you request, and to enhance your experience with Prokoders.
Communicating with you:
We may use your contact information to send you important updates, notices and promotions related to our products and services.
Analysis and personalization: We analyze the data we collect to understand user preferences and behavior, which helps us improve your experience with Prokoders.
Request to participate in surveys:
Get feedback about our products and services, understand how users use our products and services, monitor and prevent problems, and improve our products and services.
Customer support:
Analyze and improve our interactions with customers, detect and prevent fraudulent transactions and other illegal activities, report spam, and protect your rights and our interests
Who do we share your information with
We do not sell any personal information. We share your information only in the ways described in this Privacy Policy, and only with parties that adopt appropriate confidentiality and security measures.
- Employees and Independent Contractors:
Prokoderd’s employees and independent contractors have access to the information described in Part I on a need-to-know basis.
- Third-Party Service Providers:
We may need to share your personal information and aggregated or de-identified information with third-party service providers we work with.
- Domain Registrars:
When you register a domain through providers from domain name registrars, we share your name and contact information such as your physical address and email address.
- Reseller Partners:
We may share your personal information with our authorized reseller partners in your region, solely to contact you about the products you have downloaded or the services you have subscribed to.
- Marketplace App Developers:
When you install or purchase any app developed by Prokoders, your name and email address will be shared with the app developer, so that they can contact you directly as the provider of that app or service.
Your rights concerning information we hold about you as a controller
Access:
You have the right to access your information and obtain a copy of the categories of personal information we hold about you.
Correction:
You have the right to update the information we hold about you or correct any inaccuracies. Depending on the purpose for which we use your information.
Erasure:
You have the right to request that we delete your personal information in certain circumstances, where it is no longer necessary for the purpose for which it was originally collected.
Restriction of processing:
You may also have the right to request that we restrict the use of your information if you object to our use of your data and provide legitimate grounds for doing so.
Data transfer:
You have the right to have your information transmitted to a third party in a structured, machine-readable format, where the information is processed with your consent.
Complaint:
You have the right to complain with the relevant supervisory authority if you have any complaint about the way we collect, use or share your information.
General:
- How secure is your information
We have taken steps to implement appropriate administrative, technical and physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of information you entrust to us.
- Data Protection Officer
We have appointed a Data Protection Officer to oversee our management of your personal information by this Privacy Policy, identify required updates and ensure adherence to strict standards.
- Automation and Artificial Intelligence
To provide improved productivity and predictive capabilities to our users, our automation and AI technologies mostly rely on our enterprise data such as internal documents as well as free and paid external sources.
- External links on our websites
Some pages of our Sites contain links to websites that are not linked to this Privacy Policy. Therefore, if you submit your personal information to them, your personal information is subject to their privacy policies.
- Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your Personal Information and Service Data to comply with any law or regulation including to meet national security requirements.
- Compliance with this Privacy Policy
We conduct periodic reviews to ensure that the personal information you provide is used by this Privacy Policy. If you have any concerns about our compliance with this Privacy Policy.