We are looking for a dedicated and enthusiastic individual to join our team at Prokoders as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction.
-Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints with empathy and efficiency
- Provide product information and assistance with placing orders
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure seamless customer experience
-Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask and prioritize in a fast-paced environment
- Ability to use CRM system and other customer service tools
- Previous experience in a customer service role is preferred
- Ability to work well in a team and independently
- Willingness to learn and adapt to new processes and technologies
If you are passionate about providing exceptional customer service and have the skills and experience we are looking for, we would love to hear from you. Join our team and help us deliver outstanding support to our valued customers.
