IT Support Training Program

Description

Welcome to the IT Support Training Program offered by Prokoders, a leading Software Development Company committed to driving growth and transformation. This comprehensive training program is designed to equip participants with the essential knowledge and skills required to excel in IT support roles.

Our program spans either 4 or 6 months, depending on your preferred level of depth and specialization. Throughout the duration, participants will delve into various aspects of IT support, including hardware and software fundamentals, networking essentials, cybersecurity, and more.

 

Week 1-2: Introduction to IT Support

• Overview of IT support roles and duties
• Basic troubleshooting techniques

Week 3-6: Networking Essentials

• Basics of networking and protocols
• IP addressing and subnetting
• Network troubleshooting techniques

Week 7-10: Security and Data Protection

• Introduction to cybersecurity principles
• Common security threats and countermeasures
• Data backup and recovery procedures

Week 11-14: Advanced Troubleshooting and Problem Solving

• Advanced techniques for diagnosing hardware and software issues
• Remote support tools and techniques
• Critical thinking and problem-solving skills

Week 15-18: Cloud Computing Basics

• Introduction to cloud computing concepts
• Cloud service models (IaaS, PaaS, SaaS)
• Cloud deployment models (public, private, hybrid)

Week 19-24: IT Project Management

• Basics of project management methodologies
• Project planning, execution, and monitoring
• Communication and teamwork skills for IT projects

Duties

Requirements